Tell you you are wrong & hide behind a pandemic .... we couldn’t travel according to law but apparently that’s our fault.... we will take it to the court and get their view - join me ....let’s show them that customer service needs to better than this !Please don’t be brushed off by rubbish service....go to court take it to the limit if we don’t they laugh and walk away ! Booking ref is 128999AI have no email on the 9/7/20 and looking at the advice it was to call you if urgent but you had shut the phone lines, I emailed you on the 22/6, 7/7and 20/7and got a generic reply each time. Lovely ivy clad veranda to side of villa which is a great sitting area for meals. It was by far the most expensive and stressful holiday we have ever been on. 1st response was 20th Jan SIX months later! This remains unresolved and I have emailed several times to no avail. Now they are refusing any sort of compensation as they say the holiday was there so it is our fault! Great villa, service from VP UK, not so good. Read property reviews and choose the best deal for your stay. Villa Plus customers find holiday villas they’ve paid for available to rent on other websites UK’s largest villa agency took payment for villa that was no longer on its books, while asking others to pay up for bookings that may never be fulfilled. Me and my husband are only on state pension and can ill afford to lose over £1000 . DONT ANSWER YOUR CALLS. Villa Plus is a Member of the Association of British Travel Agents (ABTA). Arrived at Villa Atenas in Playa de las Americas at about 1.30pm. Handpicked quality villas PLUS the very best locations. ABTA and ABTA Members help holidaymakers to get the most from their travel and … Eventually after posting a review on this site a nice chap called Jamie contacted me and said he would look into my query. “Villa Plus - Untrustworthy and unethical” Written on: 07/12/2020 by Fiona440 (1 review written) I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. The health & safety of our customers is of the upmost importance to us at Villa Plus. By Lauren Bell 19 Aug 2020. Reviewed 19 January 2017 via mobile. The holiday was not able to go ahead because the UK were in lockdown anyway. We were due to travel on the1st October 2020 and were unable to due to COVID, vp promised a full refund within14 days, I understand things are difficult but it’s the 7th of January now and I have not received a single penny of the £4933.03 I paid, unacceptable and incompetent behaviour, never ever again. Established since 1986, you can book with confidence. I get that people are frustrated but maybe try channeling some positive energy. !Guys share posts & tell everyone that you can that these people should never get your business again... they did the same to me not paid a refund or offered an exchange / vouchers & like many we have used them for years - shameless in how quickly they dumped long standing customers & hiding in the ‘small print’ utterly disgraceful service and I will be going to the small claims court because in principle these criminals need to know that they can’t do this and they will suffer ahead because the more we spread the word the less likely others will be deceived! Was the email sent to the same address?Found an email to resolver (on the tenth) , stating we could rebook or cancel but not stating any way of doing this and your phone lines were off!, and as stated our emails to you (not resolver) were just getting generic replies with no way of contact! All villas are inspected by us, & we have in-resort staff to help. Their staff and service are excellent and even during the covid-19 crisis their customer focus was second to none. The Sealy Advantage Villa Plush Mattress is available at Myer. I have been trying to sort out a query about a booking since the beginning of December. At Villa Plus villa we make sure that you love it more, with dedicated in-resort staff, hand-picked villa locations, private pools and more extras ... Read More. © 2021 Trustpilot A/S. I tried, calling, emailing and Facebook messaging countless times but with no response. We had a lovely holiday this year if very quiet. Book with peace of mind. Maybe I am lucky but I have never had any problems with VP tho I am disappointed they now don't offer Package holidays. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore John Nash 2 reviews. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 5 reviews. Strengthen your review by uploading photos & videos. Browse our 2,563,380 accommodations in over 85,000 destinations. I received an email and telephone call in line with the updates on the Coronavirus information. Lovely villa bad company very unhelpful will never use them again. The communication is just shocking. We have had to pay a little bit extra than the original cost but it was worth it. Villa plus tell you you are in the wrong they have ripped off everyone..... con merchants never use them !!!! I will advise everyone i know not to ever book with Villa plus . !DO NOT USE, if you do good luck with any issues!! To balance all the recent negative comments about VillaPlus, I wanted to say the we have had many very positive experiences with this company and always found them to be professional, efficient and extremely helpful. We’re all in this together folks. Very deep but ok for our teens. The nearest airport is Kefalonia Airport, 37 km from Diosas Luxury Villas - BRAND NEW!!. This was the second time at this villa and I’m sad to say the negative comments we gave last time are still there. Log into Facebook to start sharing and connecting with your friends, family, and people you know. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. All rights reserved. Having received one email from Villa Plus regarding their intention to refund my cancelled holiday which was booked for 24th October 2020 I am yet to receive any refund. Still nothing more after a further 10 days. The villa was great, bearing in mind the current situation (pandemic) we have found ourselves in. Waiting on a response from VP! No moral compass,so hit them were it hurts and never use them.Just watch RIP OFF BRITAIN ON BBC!!! Now the VP website says the villa is not available during 2021! Got nowhere. Good availability and great rates for villa rentals. The following information provides a quick overview for preparation to holiday during these … I was assured by villa plus that it was a situation they do not normally find themselves in, well now it appears there are hundreds of people in the same situation, out of pocket to a considerable sum due to the incompetency of Villa Plus. A bit dated, but large & well equipped. Excellent service 100% recommend Villa Plus. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. Villa Plus don’t even have ANY villas on their site without air conditioning so it shows that a villa without air con is just not marketable as no-one in their right mind would spend £11k on it!! This was dealt with very professionally and promptly. So well organised by Villa Plus. They’ve taken my deposit money for a villa only holiday in August 2021. ABTA Members. The villa was a lesser villa and not suitable for us but we had no choice in the matter. I have found the villa on other booking sites with dates available for which I thought I had secured with my deposit! I contacted Villa Plus to see if we could change to another date. Despite several emails we only got generic replies and could not contact them over the phone to change dates or travellers. This company is a lying cheating concern that will … 5 reviews. Leave this blank if you'd like to publish your review anonymously. Totally disappointed in the lack of customer service from villa plus - multiple calls just ringing out after 20 minutes and no response to email apart from the standard bounce back. Didnt even get ANY form of response until ABTA contacted them,not even to check why we were not on the plane or in the villa!! Tui are not flying us, but Villa plus … Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. our choice would have been to change travelling party anyway not re book as we chose that week in particular as our son is in the final year of his exams so could not do other dates at that point! Great villa on a very large plot just outside Cala Blanca. I posted a review on 3rd January about the absence of our refund from the package holiday we booked for travel on 12th September to Portugal which had to be cancelled due to the FCO restrictions being reinstated on 10th September. Tried to contact also for details to claim on travel insurance, again nothing. Our villa and resort were changed at the very last moment with no communication. We have lost a lot of money and I had resigned myself to the fact that there was nothing I could do about it. We'd love to hear what you think about We booked a villa only deal For the week of May 30th to the value of £1097 and we were unable to travel due to Covid. We were told to pay £4,500 or we … Excellent from start to finish, we had to transfer our villa plus holiday from Tenerife to to Greece and villa plus staff made everything very easy. It’s brand new and 5 star quality. Pool is large & gated. We know people due to travel after us have had refunds, can’t believe the lack of customer service and basic decency to advise us what is going on and return our money as promised in September. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 6 reviews. A hard sell for the price. Our children loved the pool,which I thought was a good size for a private villa. It is an old villa with an incredible atmosphere. This is in response to your reply to my review .We cancelled the villa only and was prepared to lose the £180 deposit .What we were not prepared for was to lose another £1000 plus on the flights thats robbery in my opinion and dont blame that on Ryanair it is your company that has kept that money . Handpicked Villas. GB. price/night: £67 9.2 Superb 510 reviews I loved everything about the place. Villa Pocillos is in a great location near to beach restaurants and supermarkets. Guests wishing to travel lightly can make use of towels and linens for an additional supplement. I am also looking in to villa plus for booking a villa in corfu, as i have too not heard of the company i have been doing some background research and am coming up with very little except a few small niggling things . The villa was clean and tidy on the whole with a good range of equipment and utensils.The local staff were helpful and quick to react when we had a small problem which was sorted without delay … Established since 1986, you can book with confidence. See all. Getting seriously annoyed with chasing Villa Plus. Please read all your emails We booked our holiday with villa plus last October and we due to fly 23rd July this year. However, I think Villa plus' reaction to piling up te draw bridge and only contacting the clients who had up coming travel was the wrong decision. This villa is stunning. Absolutely disgusting customer service.Just read the reply... no you dont even answer emails, and I have tried on many occasions to get through on the phone lines..... Was about to book a villa for this year until I seen this company mentioned on BBC rip off Britain programme the way they treat customers is disgusting, As the weeks go by I get more and more frustrated by this company. Please pass on thanks to the Lanzarote team who contacted me also. Only contact with Villa Plus was with a Jamie. We need your email address to verify that your review is genuine. Due to fly to Croatia 12 September on a flight and Villa package deal Due to fly to Croatia on a flight and villa package. I think their treatment of villa only customers is despicable, they are pocketing our hard earned savings with no regard for customer care. I did not think VP would go against their communications but they have. I suggest before anyone even thinks of using this company they do the research and watch the programme from this morning. I could not believe the story that was being told it could have been an exact copy of our situation. We have holidayed with Villa Plus for many years. Villa Plus reported this review for breaching of Trustpilot guidelines. Sealy Advantage Villa Plush Review. The villa has 3 bedrooms, a flat-screen TV with satellite channels, an equipped kitchen with a fridge and an oven, a washing machine, 1 bathroom with a shower and 1 WC. I have also written to Villa Plus and sent it by Special Delivery Postage, i do know that they have received it as it has been signed for. Terrible company , taking thousands of pounds off people and then hide behind the small print. We have used Villa Plus for several holidays over the last few years and can 100% recommend them. GB. The centre is just a short walk away and the surrounding quiet villas are amazing in their own right. Book With Confidence. * One or more of these files was not uploaded due to an invalid file type. We are currently assessing the review in accordance with our reporting processes. You will be contacted by email to verify your review. The pictures are a good representation. Review of Villa Plus. Package came with flights and hire car. This is unacceptable after I was informed in writing on more than one occasion that I would get a full refund. Please can you let me know when I will receive my full refund? Review of Villa Plus. Your browser does not support embedded videos. 98 talking about this. Silver Travel Advisor is the award-winning voice of over 50s and over 60s holidays & travel and tripadvisor. The varied welcome pack was a nice touch. We will continue to use villaPlus in future. Still not resolved between Villaplus and HSBC it’s like a clown show. It appears that after leaving a review on this site wheels are set in motion to amend any delays in refunds. Help future customers by talking about customer service, price, delivery, returns & refunds. After being promised in two emails that I would get a full refund, we have only received a refund for part of the holiday and received vouchers for the villa. Read 2 more reviews about Villa Plus Only the latest review will count in the company's TrustScore Dd 1 review. Lights out around the garden (advised can only be changed end of season), state of the rim of the pool thick with stale sunscreen. We asked for a refund but were told to try to claim through our insurance company, they have paid back a small fraction of the original sum, after multiple deductions. 8.3 Very good 3 villa reviews Villas that guests love in Tuscany. Taste of … However this morning (13/01/21) a report on Rip off Britain on BBC 1. Fingers crossed this will apply to me. It’s now January 15th and I still haven’t received my refund. Feedback Unlike most companies, Villa Plus is genuinely responsive to your comments. Spoke to resort staff who also said the were struggling to get hold of their head office. Tried to contact many times by phone, Facebook, Twitter and by email to try and amend our booking. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. Spotted Villa Plus on the 'net and liked the look of locations and villas. If you have any questions about this mattress or any other, please contact us! Here you can search for independent reviews, hotel reviews, cruise reviews, airline reviews, escorted tour reviews, singles reviews, attraction reviews, and much more.We have regular travel newsletters too, packed with offers and information. Absolutely disgusted with their attitude, we were due to go on holiday in July but due to family circumstances could not go, fair enough but we knew this well in advance. Handpicked quality villas PLUS the very best locations. We listen carefully to customers' feedback on our holidays, and because we are an independent direct sell company, we are able to personally add and improve services. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). It even states that in their response I have received on this site. It’s not their fault that there’s a pandemic and I’m sure they’re doing the best they can under unprecedented circumstances. British Travel Awards Win. Despite having a direct email address I still haven’t had a response. GB. Thank you for making this situation stress free. Villa Plus … GB. The immediate response said that this was being reviewed and we would be contacted shortly. It is noticeably bouncy and unstable and general support is compromised. Most unhelpful company, take customers money when unable to travel due to covid rules that insist you have a covid test before travelling when it doesn't arrive and you cant go they still take your money .. disgusting .. would never use this company again .. beware, Only the latest review will count in the company's TrustScore. From booking to flights, to hire car, to directions and to arriving at the Villa - … Corfu Villas: Villas Plus - See traveler reviews, 2 candid photos, and great deals for Corfu Villas at Tripadvisor. 112 talking about this. Would you like to add a photos or videos? This company is a lying cheating concern that will … Decided to go for Villa Neptune just outside Cala'n Bosch, Menorca. Reviewed July 28, 2018 via mobile . We have emailed Villa Plus 23 times, no response, we ring daily, multiple times a day - phone lines are closed, only information is short, is lacking and on their website occasionally. Even managed to get a direct email from a member of staff and still never got a reply even though I was promised one. That was the 17th of December, since then I have heard nothing. We had a villa booked in the Canaries in Feb 2021, however, due to COVID this was not going to be possible. This is the third refund I have received for cancelled holidays. 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